1 reviews | Active since Mar 2016
Tablet in for 3 Months for screen repair- Still not received
Good Day; As per numerous telephone queries, I still have recived no feed back on the status of my Tablet repair-3 months later. The excess for the insurance claim was deducted from my bank account the 25th of March, and after promises from the customer care operator as well as the Customer Care Supervisor a Mr Chezney Odeine- who promised to call me back at 12Hpm on Thursday 28th of April 2016 I still have no response. I tried calling him again this morning 3 May 2016 and was kept on hold for a long time - at which point I hung up. Can anyone give me a truthfull answer on my tablet- as all I have received so far were empty promises and lies.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team