Still waiting for Responce

Hi my name is Arlene, I have sent in a V12 phone to FoneChoice for repairs, infect the arranged the collection from me. The collection was done in January 2015 till this moment I still have no feed back from them or the have not received the phone back. When I called the call center I was told the phone has been received in their workshop but no information has been updated on their system. Last week I was referred to a supper visor Nomusa, and she committed to call me back with a response COB 01/06/2015 but till this day I have not received a call from the company. Another frustrating part is that I have paid off the phone but they are still debiting for a device that I don't have for 6 months!<br> <br> I demand an answer from this company and a refund for the phone and all the extra money they are debiting from my account for a device that is sitting with them! I dont want it back, I want my money back!