still waiting for collection

I call them on the 13th March because my phone screen has a track and now I can't do anything since it's a tough I can't even answer calls it doesn't swipe or press any numbers. They book it for collection then a week later I call because the phone was still me ,I was told that the collection was cancelled why I don't know they booked it again yesterday I called because the phone is still here the lady said she doesn't know WHY it's still with me they are going to call the courier and find out why they did not pick it up , I mean really today it's the 31st I reported this 2 WEEKS AGO.<br> <br>