still waiting

I bought a laptop with this company in 2014 July and I was so happy about it, I also paid up the total amount that I was owing in April 2015,the amount that I paid was the total without the insurance, because that was the money I had, a month later I called them wanting to know if they will be able to reinstate the policy for this laptop, I was told that they will get back to me, that was in May 2015 and nobody called I called them again to know if they have escalated my request only to find that it wasn't and then they said they will call me with feedback, their promise was never made I was the one who was calling at all time to ask how far they are with the query. And they told me that they are still waiting for feedback from Hollard ,till today 25 July 2015 still no feedback, and I think this company has a very bad customer services because they don't even bother to call you to explain why the cant give me feedback im the one who is calling them at all time, and I still want to know if my query was resolved,if they can just come back to me and let me know what's going on