Still I wait for feedback.

On the 20th of October (1 month and 7 days ago), they took in my phone for repairs. I called in a week later to find out how long it would take to repair the phone, the consultant i spoke to said two to three weeks from the day on collection. Three weeks later i called and was told that repairs take three to four weeks. Today 27 November, I call and the consultant says it takes five to six weeks. Which one is it????? If i had taken this phone to a Indian shop i would have waited an hour for it to be fixed. I just want my phone back.