MV
Michelle V

1 reviews | Active since Dec 2015

14 Dec 2015, 11:46

Speaking of pathetic service!!

I constantly received calls from Fonechoice consultants who try to enforce products. I decided on a day, 19 November 2015 to accept the offer offered by the one and only Matthews (as the Bible - in his own words). Matthews said that the delivery will take place within 4-6 working days, after waiting by DAY 10 I decided to call customer service because with a previous HomeChoice order i waited three months for a duvet set to arrive which never arrived where the consultant in all her glory and rudeness say ordering occurs within 6 to 10 working days. After an encounter with RTT courier (used by Fonechoice) the parcel gets delivered Thursday, 10 December 2015 @ 14:30. In all excitement I go home put the ''new phone'' and ''Mirage tablet'' on charge for the recommended 6 hours. After the recommended 6 hours charge I put the Tablet on, the tablet comes with so pink sheen but guess what the screen of the tablet is faulty but the thing just makes nothing you press and click but nothing happens. At this stage, I am fairly negative and fed up.. Come Monday morning December 14 @ 10:30 call *** to speak with Zishaan (it is a man) he transfers my call put the line goes dead...etc

0
Replies (1)
Fonechoice
Fonechoice's reply30 Dec 2015, 16:25
Official
Hello Michellevv65,

Thank you for bringing this matter to our attention.

We always strive to improve their services and value all our loyal customers we therefore apologize for the convenience caused in this regard.

Please note a consultant has been assigned to make contact with you in order to have your query resolved.

Kind regards
Fonechoice Customer Support Team