Settled Account but Debit Order Still Runs

On 5 June 2015 I settled my outstanding balance with FoneChoice for an amount of R 8, 067,74 after receiving a settlement letter from Fonechoice. I called and made a follow up with FoneChoice and a consultant told me that the payment did reflected on their system. The consultant promised to cancell the debit order but I am so surprised and terrified to see the debit order still running. FoneChoice is continuing with the debit order and the total amount deducted during the four months periods is R1,869.64. FoneChoice is not honest and sincere in giving customers the right service.They are good in repeatedly telling me that they are doing internal investigation. I think FoneChoice is a fly by night store. FoneChoice is taking South African customers for a ride and it is time for FoneChoice to face the full might of the law. Given several complaints from fellow customers it appears that FoneChoice is bent on giving customers stink services. FoneChoice services is pathetic & stinks.