SERVICE IS PATHETIC

I have put in how many complaints to fonechoice and they only got back to me once and top of it it was an arrogant woman that phoned me, as I am still waiting for to phone me back after she said that she will phone me back within 24 hours ya right pathetic. I will not be paying end of this month as I am not paying for an phone that does not work probably. I want a knew phone or I will cancel everything. if I have to look at all the complaints from the customers I think it is pathetic, it looks like we have to take it further and only or maybe you will listen but otherwise ya the call centre servise sucks BIG TIME. the courier came to collect the phone I did not give them the phone as they did not arrange anything with me and after I asked the lady that phoned me I want a new phone guess what still no new phone but I must pay for a phone that does not work probably. so far the service I got is up to ****. the call centre lines are always engaged or when you get threw the lines goes dead