1 reviews | Active since Oct 2017
Selling damaged goods and ignoring their customer queries
I bought a laptop from them in August when I received it ,everything on the laptop was slow after a week the laptop just wouldn't switch on and I reported it,they came and collect it and I haven't heard a word from them,I tried calling but keep on getting a reference number or told that they will get back to me an in till today I haven't heard a word from them....I called today and was transferred from office to office with no answer and only ringing phones on the other side....but yet my payments are on time every month for something I don't have.....Is there anything that I could do...need advice
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Regards
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Regards