Returns and Refund

<p>My wife ordered a cellphone from fonechoice. The item send was not what she ordered. The phone was returned </p> <p>back via the post office on the 8th of March in 2016. I called their call center and they said I must send them an email on behalf of my wife and attach the receipt from the Post office as proof. The first email I send was on the 16th of April 2016 and there was no response from the company. I again called and they said my wife is the account holder and they can only deal direct with her. I further requested that they call her because she does not have access to an email.I was then told that I can resend the mail and state her I.D number as reference. A second email was send on the 1st of November 2016.and still there was no response. My wife's bank account was debited for all those months. She explained what happened and up to this day the matter is still not resolved. Please assist</p>