Poor Service

I paid my account in full 06 June 2020. After paying my account in full. A debit order went of again of a different amount. I then called Fonechoice they informed me that I need to close my account - I requested them to close my account, she said I will receive a letter, never did. After that I had a debt order every month but each month was for a different amount. I reversed all debt orders since they were not suppose to go off since I requested my account to be closed. I received a call from Fonechoice stating that now my account is over R800 in arrears. The lady informed me that because I reversed the debit order I reactivated my account. The lady then told me I need to call a different call centre and I keep being put though to different consultants and being kept on the line with no results. Very poor service!! I will never use Fonechoice again.