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nobuhle K
1 reviews | Active since Oct 2013
16 Nov 2015, 13:36
Poor Service
I am so dissapointed in the poor service I have recieved from FoneChoice. On the 22/10/2015 I reported a broken device whereby I was promised that it will be collected within 10 working days, however till today I have not recieved any call or explanation of why it has not been collected.
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Fonechoice's replyOfficial
21 Nov 2015, 12:07Hello nobuhleprkhumalo,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We have since collected your device and it is currently with our repair centre for an assesment. One of our consultants will be in contact with you to provide you with an update on your repair.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We have since collected your device and it is currently with our repair centre for an assesment. One of our consultants will be in contact with you to provide you with an update on your repair.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Fonechoice's reply21 Nov 2015, 12:07
Official
Hello nobuhleprkhumalo,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We have since collected your device and it is currently with our repair centre for an assesment. One of our consultants will be in contact with you to provide you with an update on your repair.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We have since collected your device and it is currently with our repair centre for an assesment. One of our consultants will be in contact with you to provide you with an update on your repair.
Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team