XM
Xolani M

1 reviews | Active since Apr 2014

20 Oct 2015, 08:34

Poor Quality Products (Tablets)

I purchased an Omega Tablet through FoneChoice, which I never enjoyed because it was not functioning. I reported it and it was replaced with another Tablet which was also of poor quality as it died within a month. FoneChoice collected the Tablet more than a month ago, and since then, all they're telling me is that the insurance company has not responded, but I am paying my premiums every month, including the insurance. <br> <br> I feel I have been betrayed / deceived by FoneChoice because for the past 12 months I have been paying for a product that I have never enjoyed using, and this is the worst experience I have ever had with a product.

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Replies (1)
Fonechoice
Fonechoice's reply21 Oct 2015, 14:47
Official
Hello xmtshali,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We acknowledge your frustration regarding this matter and we are committed to resolving your query which is currently under investigation.

Your feedback is important to our company as it allows us to improve our customer service and to provide our customers with the best service possible.

Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.

Regards,
Fonechoice Customer Support Team


Best regards,