Poor customer service

Good day! Please assist me with Home choice/Fonechoice. I have sent them countless emails and made calls as well. Not 1 person wants to assist with collection of the goods at my house. In stead they sent me an email to say they never received the first email I sent regarding the request to collect the goods from my house which is funny because someone from home choice named Busisiwe rep**** to my first email regarding goods. They only thing that’s done now is homechoice phoning me almost everyday offering me their specials or phoning me to tell me that my account is in arrears.In me declining I also let them know of the pending issue I have with home choice regarding the goods they haven’t collected from my house. I’m really exhausted now and feel it’s unfair to be treated like I do not pay them... Please assist me with this!!!

Regards Dineo