Phone repairs taking forever.

My P20 lite was sent in on 12 July to be repaired for a cracked screen. We are now entering the 4th week of my phone not even being "assessed" yet.

Now, I am aware that it hasn't been that long, however I have read some disturbing reviews regarding people waiting months or worse, years for their devices back from Fonechoice.

Every time I call, I get the same response: "We are still waiting for feedback from the insurance people". Funny thing is, yesterday when I called, they couldn't find any records of me calling.

I don't have a replacement device to use while my phone is in repairs and I feel like they don't understand that. I have logged a complaint and yet to receive feedback.

I just want my phone repaired. I've never seen anyone having to wait this long for a phone to be repaired.