Phone repairs

I sent my phone for repairs to fonechoice since September 2014, never received my phone back, then I complaint on Hellopeter and one of the consultant (Jacqueline Maart) phoned me to say that it was not necessary for me to complain on Hello peter, she said they had a backlog but she will make sure that I get my phone within two weeks, and that was on the 10 Feb 2015. Tried to phone and email her , left massages, but she never responded to any of my emails, will never use their services again.