PAYING FOR WHAT I DONT HAVE
<p>Its irritaing that i get calls about sales from Fonechoice/Homechoice everyday 5/6 time a day but when it comes to the phone i bought in May and only used it for 5 days its silence from you. They came to pick it up on the 06/06/2017 until today no feedback regarding my phone and when i call am being told its still in repairs n them(Fonechoice) have not received any feedback from the people who are fixing the phone but then everymonth you got a nerve to go into my account and debt me for something i dont have CAN YOU PLEASE FIX MY PHONE OR GIVE ME A NEW PHONE ... Worse part after 2days of calling i'll get an SMS saying my query has been resolved to my satisfaction..... Is this some kind of a joke ???????</p> <p> </p> <p>I wouldn't be calling every week with the same issue if i was satisfied or Happy ..... Please keep me happy as much as am keeping you happy when you go to my bank account every month to take my money.... PLEASE</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Fonechoice Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Fonechoice Support Team
Good day,
Thank you for allowing us to assist you.
I hope you satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team
Good day,
Thank you for allowing us to assist you.
I hope you satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team