jH
janice H
1 reviews | Active since Feb 2016
29 Feb 2016, 11:35
PAYING FOR ITEM I DO NOT HAVE
I previously complained here , and Chesnay phoned me and promised feedback by Saturday. No update says call centre. I put a stop Order on my banking account and fonechoice sends me a sms offering me a loan and promptly goes around this stop order and deducts my monies. Surely this is *****...I feel like contacting Carte Blance, and going to the SAPS as this looks like **************** to me. Fonechoice is disgusting to me now and Homechoice has lost a customer who spent thousands on their Products. Answer my complaints Chesnay..Or fonechoice should hire someone who can!!
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Fonechoice's replyOfficial
01 Mar 2016, 11:33Hello janice***,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Fonechoice's reply01 Mar 2016, 11:33
Official
Hello janice***,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team