Paying for good i do not have

<p>I received a call in October from a consultant who was selling me a laptop and printer which came with a free gift(homechoice tablet),I accepted the offer on the 13th of October,however i only received the goods in November.On the 29th of November i phoned them to tell them that the laptop is not working,they told me they will send someone to come and fetch it,which the only came on the 13th of December.Since they came to fetch the laptop they have not contacted me to tell me what is wrong with it or if there is a fee that i need to pay.</p> <p>I assumed that because it is still new and under warranty they will give me a new one or fix it,however i heard nothing from them,on the 13th of January i received an sms that my claim has been approved and they will now proceed with the repair/replacement of my device.Then on the 20th of January they debited R500.03 and debited their monthly instalment.I did not understand why they were debiting.I called to ask why i was being debited and they said i was paying access.</p> <p>my question is why am i paying access for a new laptop and why was i not informed of it? i think i have the right to accept the conditions of the claim or not.I was not informed that they will debit my account for access.I requested to cancel and they told me i cannot cancel.and now i have been debited 4 instalments for a product i do not have. i wanted to log a complaint and they said i do not have to send a complaint in writting as they have captured it.I was given this ***,179043,178488, and NO ONE FROM FONECHOICE HAS CONTACTED ME! i was told Chesne who is the manager will call me but he never did.</p>