paying for a phone that does not work probably

how many times must I put an complaint in before my problem is sorted out, I am not going to wait 3 to 6 months for the phone to be repaired I want a new phone, I am not going to pay a cent until I get my new phone. if I have to look at all the complaints no wonder that there are so many unhappy customers and believe you me I am one of them. if my problem is not sorted out I will be going to carte blanch and reporting this. <br> the call centre is even worst I get a phone call yesterday from a lady does not even say her name just \ hi this is fonechoice\" then she start talking to another person and laughing is this how you train your staff no wonder they have an attitude over the phone with the customer. "