1 reviews | Active since Jun 2016
Paying for a phone i dont have
My Phone was booked in on the 16 May 2017 for repairs, until date i get the same excuse that the phone is waiting for certain parts , The call centre agent is rude and raises her voice. If they unable to fix the phone , why are they not giving me a new one, i have insurance on the phone, The phone was only 2 months old before it stopped working.My account gets debited every month with no fail or excuses . This is unacceptable, i want a new phone or cancel my contract and stop debiting my account...
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
We sincerely apologise for any inconvenience caused.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
We sincerely apologise for any inconvenience caused.
Kind Regards
Customer Support Team
Good day,
Thank you for allowing us to assist you.
We hope you are satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team
Good day,
Thank you for allowing us to assist you.
We hope you are satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team