UG
Una G

1 reviews | Active since Nov 2015

06 Nov 2015, 08:45

PATHETIC SERVICE

I took out a contract with Fonechoice 3 months ago. <br> I started having problems with the Neo tablet and reported it to where I was advised to take it to the Head office in Wynberg which I did on 22 September 2015 for repairs and is still waiting on an update.<br> That was more than two month ago,on 08 October 2015 I took back the Aura touch screen phone that came with the tablet as a package deal which also froze and since then no feedback from Fonechoice.<br> They never phone me I always have to phone them for feedback<br> I please need this to be sorted out as I can't keep on paying for something that I don't have. . I do not want a replacement phone I want the contract cancelled!!!!<br> I NEED URGENT FEEDBACK FROM FONECHOICE. THIS IS TERRIBLE SERVICE.<br> <br>

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Replies (1)
Fonechoice
Fonechoice's reply07 Nov 2015, 11:57
Official
Hello TIARAGEYSMAN0504,

We sincerely apologise for the inconvenience caused by the delay in returning your device back to you.

One of our consultants has been in contact with you and will keep you updated on the progress of your query.

Thank you for taking the time to advise us of your concerns.

Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.

Regards,
Fonechoice Customer Support Team