Pathetic customer service

<p>Received a call from fone choice part of home choice got the best customer service I received to sell the product. I then received the product 07/07/2016 and the cd rom was not working reported it the same time and consultant said will sent the courier to collect, next day courier picked up the laptop to take back received call from agent to advise I have to agree to pay an access fee. Come on I just received it they didn’t even get the laptop back to check if its factory damage or what the problem was but I had to agree to a fee, i had no choice it was agree to the fee or cancel, so I cancelled. The lady advise cannot cancel now will call back Monday 11/07/2016 no call received I then called in today 13/07/2016 to confirm when will they be collecting the balance of the goods, spoke to a very rude consultant Unathi that put me on hold for a long while did not explain why I then dropped the call and she call me back with great attitude and cut the call.</p> <p> </p> <p>I called back to cancel got the help from ABIGAIL very helpful cancelled the policy and explained everything. Very disappointed with fone choice as really liked the deal and the products, I would of kept it if they just had to receive the product and then tell me about the access fee. So don’t be ****med by them as they are selling broken units so you can pay their access fee of R500 and some change. I would have understood if I had it for 1 month and then it broke. Just received it and it was broken, will never buy again from them including home choice will pay my account off and not buy again due to this experience.</p>