pathetic

how pathetic is fonechoice I laid an complaint on the 08.01.2016 @ 11:57 and still no reply or a phone call I want my contract terminated <br> <br> this was my complaint<br> <br> I have send an mail on the 05.01.2016 and got a reply by saying that somebody from call centre will get in contact with still today nobody has com in contact with me. I have called the call centre on numerous times but they just put the phone down in my ear.<br> my problem with my phone is it over heats it does not matter what I do it overheats, my powerbank does not charge probably, there is no options of blocking numbers op my phone as it stated in the setting book, it goes into the app by itself, the phone goes off by itself and then I battle to switch it back on again. I want a new phone seeing that I am paying so much for the phone and the quality of the phone that I have is poor.<br> please assist urgently