ZM
Zanadubazane M

1 reviews | Active since Nov 2017

29 Nov 2017, 14:47

Nonsense

So my phone came back. Nothing was done to the phone, they just removed my screen protector and shipped it back, THIS TOOK THEM 5 FREAKING WEEKS. The phone has no network now. I WILL NEVER RECOMMEND ANYONE TO BUY OR FIX A PHONE THROUGH FONECHOICE......I WILL NEVER BUY ANYTHING FROM THIS COMPANY.

0
Replies (3)
Fonechoice
Fonechoice's reply29 Nov 2017, 15:11
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,

Fonechoice
Fonechoice's reply30 Nov 2017, 08:39
Official

Good day,

Kindly be informed we failed to get hold of you this morning in order to resolve your query.

Please provide us with the serial number of your device that was received from our repair center in order for us to follow up on the password query.

Please accept our sincere apologies for any inconvenience caused.

Kind Regards

Customer Support Team

Best regards,

ZM
Zanadubazane M's update30 Nov 2017, 11:32
Reviewer Update
No one called me or my work place, you guys have both numbers....so the statement of falling to get hold of me is false.