No return on my laptop

I purchased a laptop from fonechoice in January2015. The battery did not work on the laptop so I called them and they sent their couriers to collect it from me. At the time they told me that it will take one month before I have my laptop back. I then thought that it is really bad service as you receive it within in 4 - 10 working days once you purchased it. I never even used my laptop as it had to be plugged in to a wall plug to be on.<br> <br> I have wasted so much money because I have to call them on a daily basis to follow up. Every single time they give me empty promises saying that they will call me back before the end of the day but that never happens. There is never a supervisor or manager to speak to. Not even a head office whom you can call and tell them how disgusting they are. If that is how they run their company I will spend the 30 minutes I do everyday by calling them for my laptop to tell people how bad they really are.<br> <br> <br>