1 reviews | Active since Apr 2012
No feedback to Clients & The Leadership sucks!
Good day, I'm unhappy with the service or lack thereof from Fonechoice. I handed in a tablet 2 months ago, and every time I call in I do not get any answers. I phoned in today and asked to speak to a manager on duty. She refused to answer my call and dismissed my countless pleas so I could explain my issue. Her name is Laika. Your leadership is a bad reflection on your company! She made no effort to address my query. Could someone please tell me why there has been no feedback regarding the Lenovo tablet that went in for repairs 2 months ago? When will I get it back? Has it been repaired? Mrs Mabasa
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns.
We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
FoneChoice Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns.
We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
FoneChoice Support Team
Good day,
Thank you for allowing us to assist you.
We hope you are satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team
Good day,
Thank you for allowing us to assist you.
We hope you are satisfied with the outcome of your complaint.
If you have any further queries please feel free to call the contact centre on ***or email ***.
Kind Regards,
FoneChoice Support Team