MP
Madelane P

1 reviews | Active since Dec 2016

04 May 2020, 14:37

Never, ever buy here!!

Never ever buy from Fonechoice! Not unless you love frustration and queries that never get attended to! I have had this problem since buying a laptop from them on a special, buy now (November) only pay in February! I pay them via debit order. Never missed a payment! I have proof. They say they see it on the system, but call continuously to tell me that I am in error. I have multiple ref numbers stating that it is resolved but next day, I get hounded again. Last statement, Nov 2019, I owe R1,921.54. Payments from Nov till now R2083.50, but still I owe them R620. How?? Sorry ma'am, I can only log a call for you. Customer Care does not answer when I call! I have now decided to stop payment and force them to give me an answer! And then, after their explanation and, I bet, more demands for payment, I will see a lawyer! Or Consumer Watchdog. Or whomever I can find that speaks their language. You can bet on it that I will never ever buy from them again. And I will let all my friends know how terrible this service is! Well done Fonechoice!!

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Replies (1)
Fonechoice
Fonechoice's reply06 May 2020, 16:00
Official
 Hi. We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. 

We will be in contact with you shortly to assist in resolving the issue. 

Thank you.

Best regards,