low quality goods and bad service disgusting

I bought a laptop that came with a vega tablet in October 2014 I realised that both gadgets were faulty I reported this and they collected both the laptop and tablet as well as all the accessories that came with it, I was told that they would return within 14 working days. 2 months later I called them because my stuff was not returned and no one was communicating with me. Two weeks after the call only the laptop was returned I reported thus and they said they would send the other goods this was in March 2015 its now July and no one says anything to me and each time I call they lie and spin a story, worse of all they expect us to waste our money and time calling them just to listen to their lies. I'm very disappointed with their service as they a part of Home choice and I've never had a problem with them. I don't want to do business with them anymore, I want them to come and get their laptop and stop debiting my account. I will not recommend them to anyone else. Their call centre staff are rude with a sticking attitude. I'm actually disgusted with their service. Unhappy customer.