SV
Samantha V

1 reviews | Active since Mar 2016

04 Mar 2016, 14:52

LATE PICK UP AND NO DELIVER!!! NO SERVICE

I have been phoning, fonechoice on the 29/05/2015 to pick up my tablet that was not charging, and they have made a booking for collection but did not come, after many phone calls and fighting over the phone i got a booking and they come and collect the tablet on the 5/10/2015 which is NOT ACCEPTABLE. 5 MONTHS????<br> we have contact them the past months asking when are we going to receive the tablet back the call center said that this is at the repair center , in December they advise me that they are returning my tablet with Courier service ( RTT ) Until now no delivery was successful. contacted the call center today and they informed me its at the claims department. i am not happy with service i wanted to speak to supervisor and i was told \ he is in a meeting\" this was not acceptable. after 9 months i still don't have a Tablet!!! i expect Delivery BEFORE FRIDAY THE 11/03/2016!!!!!!<br> <br> KIND REGARDS <br> MRS BADENHORST "

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Replies (1)
Fonechoice
Fonechoice's reply31 Mar 2016, 11:42
Official
Hello sviljoen44,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team members will be in touch with you shortly to provide you with an amicable solution.

Please feel free to contact us directly should you have any further queries on *** or ***.

Kind Regards
Customer Support Team