Laptop went for repair

Good day

My partner bought a Laptop at homechoice in 2019. In June 2020 when opening the laptop the Laptop broke ( laptop 1 year 5 months old) by saying this where it broke we could see the rust, not sure how it then could be new due to the rust. We then contacted them advised them of it, they then collected Laptop to fix it, they called only once saying there is a payment due for the fixing of it, to our knowledge since it still a knew laptop why should we pay to get it fixed and how can a new laptop have rust? We then asked them for a manager to contact us up until today we had no contact from them. My partner contact number changed I then contacted homechoice on FB to get fonechoice contact number, my partner has been calling them but the number we got just rings, this is since June 2020. He has sent emails regarding his laptop to fonechoice and added his new contact details no one called since that date. They also have his email address but not one email even sent from their side. By saying this he has been paying his laptop account every month. So he has been paying for something he has not been using which is not fair at all despite lockdown cos lately that is the only excuse businesses has been using lately. This is PATHETIC SERVICE we have been receiving from them and its not the first time. We do feel for the months we did not make use of the laptop due to their delay they should refund us that money. I have the email that was sent and the proof of their contact number that was given to me. My Partner information: JP ADAMS CONTACT NUMBER: +*** Email : jeanpierrea46@gmail My details: Ramonde Abrahams *** Regards