Laptop repairs

I took a contract for a laptop with insurance at fonechoice. Laptop is broken i called fonechoice from September 2015 to collect the laptop. I'm still waiting for them to collect it. I have been calling them every week and they just say they will collect it in a week them its been 2 weeks since i last called them still haven't collected my laptop. <br> <br> Its so easy for them to do the sale and debit my account but cant even collect my laptop for repairs. <br> I feel its so wrong that I have to pay every month for a broken laptop that i did report to be collected.