LAPTOP IN FOR REPAIRS FOR ALMOST 3 MONTHS !!!!!

My laptop that I have from Fonechoice has been with the insurance to ''fix'' for almost 3 months. When the courier collected it they told me 3-4 weeks, when I called Fonechoice a month later, they told me the insurance place was closed for December holidays and the laptop will be on its way to me within 2 weeks. Its been 6 weeks after I had the conversation with the agent from Fonechoice.

Today, almost 3 months after the devise was collected, I tried calling 7 times and each agent either drops the call while I am speaking or they don't speak at all. The excess fee for the insurance has been paid and I am now paying installments for a thing that UI don't even have or am using.

How unprofessional and disgusting of you guys to treat your ''loyal clients'' like this and to not even communicate with your client !!!!!!!!!!!!!

I am utterly disappointed in the service !!!!!!!!!!