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Smangele S

1 reviews | Active since Mar 2013

26 Feb 2016, 11:10

LAPTOP COLLECTED IN DECEMBER 2015 FOR REPAIRS

I BOUGHT A LAPTOP 38 MONTHS AGO AT FONECHOICE, AND HAVE BEEN PAYING INSTALMENTS INCLUDING INSURANCE.<br> THE LAPTOP HAD A PROBLEM WITH THE SCREEN LAST YEAR NOVEMBER, I CALLED FONECHOICE TO ADVISE AND THEY SAID THEY WOULD ARRANGE A PICK UP, AFTER +-2 WEEKS THE LAPTOP WAS STILL NOT COLLECTED., I CALLED THEM AGAIN AND THEY SAID THEY WOULD ARRANGE AGAIN WITH THE COURIER TO COLLECT.<br> <br> EVENTUALLY THE LAPTOP WAS COLLECTED DEC 2015, TILL TODAY I HAVE HAD NO FEEDBACK AS TO WHAT IS HAPPENING INSTEAD I GET PHONE CALLS OFFERING ME TO BUY AGAIN FROM YOU GUYS..HONESTLY DO YOU THINK I WILL EVER PURCHASE ANYTHING FROM FONECHOICE AND HOMECHOICE NOT EVER...IM STILL WAITING FOR MY LAPTOP

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Replies (1)
Fonechoice
Fonechoice's reply28 Feb 2016, 17:51
Official
Hello smagal,

Thank you for highlighting your concern.

We are actively investigating your complaint and we will try our best to resolve it as soon as possible.

Our friendly customer support team will be keeping you updated.

Please feel free to contact us directly should you have any further queries on *** or ***.

Regards,
Fonechoice Customer Support Team