MC
Mariana C
1 reviews | Active since Mar 2016
08 Mar 2016, 11:09
Laptop and Tablet
I send my goods fro repairs on the 15th September 2015.<br> every time I call they not giving me proper answers, why are they declining my repairs I told them I will pay for the repairs they must just tell me how much it will cost for the Laptop and Tablet.<br> <br> I need answers otherwise send my goods back and I will never ever deal with Fonechoice again their services are bad and I am not happy. I can not call every month to find out what is happening. They can't even pick up a phone and call me to tell me what is the progress... Bad Bad Bad..
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Fonechoice's replyOfficial
31 Mar 2016, 11:47Hello marianacarr,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,
Fonechoice's reply31 Mar 2016, 11:47
Official
Hello marianacarr,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,