BM
Baratang M
1 reviews | Active since Mar 2018
14 Mar 2018, 15:17
Laptop
I played off my account on the 21 DEC 2017 but until today they still deduct my account they promise to call but never call but quick to deduct amounts we didn't even agree on ....can someone that is well trained and capable of assisting me with this call me because I'm starting to really regret being their customer
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Replies (2)
Fonechoice's replyOfficial
15 Mar 2018, 09:54Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Best regards,
Fonechoice's reply15 Mar 2018, 09:54
Official
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Best regards,
Fonechoice's replyOfficial
16 Mar 2018, 16:38Good day
Thank you for allowing us to resolve your query.
Kind Regards
FoneChoice Customer Support Team
Best regards,
Fonechoice's reply16 Mar 2018, 16:38
Official
Good day
Thank you for allowing us to resolve your query.
Kind Regards
FoneChoice Customer Support Team
Best regards,