1 reviews | Active since May 2016

29 Jan 2018, 16:36

Laptop

My mother called your calk centre and thy took her from pillar to post till her airtime was finished all they say was please call this department, why can't they transfer her call or ask department to call her back,what kind of service is your agents are giving ,ridiculous indeed,

0
Replies (3)
Fonechoice
Fonechoice's reply30 Jan 2018, 08:00
Official

ear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,

Fonechoice
Fonechoice's reply30 Jan 2018, 08:01
Official

ear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,

Fonechoice
Fonechoice's reply30 Jan 2018, 08:39
Official

Good day

Thank you for allowing us to resolve your query.

Kind Regards
FoneChoice Customer Support Team

Best regards,