Lack of Service

Item: Fonechoice
Rating: 2
Author: Linda C

I bought a Luna Tablet from FoneChoice Last year 2014 In October 2014 I have sent my tablet in for repairs I have not heard from FoneChoice since then regarding my tablet I have emailed them on a regular basis each of my emails has been returned to me in January as NOT READ I have phoned them which i get asked for my number they will find out and get back to me Until now NO ONE has got back to me. I have emailed them again in January i have emailed them asking them how do we go about the fact that no payments will be made as I have been retrenched I have attached the documents as well No reply from them Can some one explain to me why must I pay for something I dont have and why is nobody coming back to me. What type of service are you giving to your clients There is clearly a huge problem with your customer service department

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Linda C's updateReviewer Update

26 Sept 2018, 14:27

Good day The above matter has not been resolved You handed me over by lying to your attorneys blaming me for having the Luna Tablet when in actually fact it is in your possession . What type of a company are you You went and made my name bad on ITC due to lack of services and incompetence of staff members at Fone Choice None of my emails to Fone Choice since 2014 has been read they all came back us unread How can you hand client's over and state that we are the ones in the wrong You need to check your records and again

Linda C's update26 Sept 2018, 14:27

Reviewer Update