lack of communication regarding repairs/damaged...

I just bought a laptop and a tablet few months back from Fonechoice. The tablet broke after I had for awhile and I sent it back in Dec 2014 for repairs since then never heard any response from them. I called them today with my own airtime and didn't get clear answer 'they will submit a claim', how long does it take to submit a claim? They can phone us for marketing purpose but not up dates on repairs. I'm now paying for something I don't have. Your service is Very Bad! I mean being waiting for 2months, that's madness if u ask me...