ITS BEEN OVER 6 MONTHS PATIENTLY WAITING

I bought two devices, a Tablet and a smart phone from Fonechoice through a 24 months contract that was approved on the 04th March 2014, contract number ***. On the 20th August 2015 , the tablet was booked for a screen repair after an attempted ******* that caused my tablet to fall and break screen. On the 2nd of September it was collected by their contracted courier service from me. I started making a follow up a month later after receiving no communication from them with regards my device. Till today I have not received my device back. The worst thing is that the contract has since expired last month and poor me have none of their devices because the smartphone was also taken in for repairs in December for a none responding on/off button. I have been patiently following this matter up week in week out till this date, disappointingly, I was only told two weeks ago that an excess fee was needed and that they don't contact customers with regards their devices taken in for repair. The fee was paid last week but still the tablet has not been fixed. Am I being ******? What will I do if upon receipts of these devices i discover that they are still none-functional?