1 reviews | Active since Oct 2015
INCORRECT INFORMATION (NEO 7 TABLET)
Hello Peter,<br> I was sold a phone by a call center agent from Fon-Choice (Home Choice). I was informed that the monthly installment plus monthly data will be R172. upon receiving the phone last week Friday 23 October 2015, I checked all the paper work and on the invoice, they stated that I should phone the Fon-choice in order to activate airtime/data bundles. I was shocked when another call center agent told me that I was given incorrect information and the information on the invoice was typed in error, that the R172 was only for the tablet, data bundles/airtime were not included.<br> <br> I feel this is totally unacceptable, they wasted my time and I feel this is not the first time they give incorrect information to client to sell their products. They probably thought that I will let this go since I have the phone with me. <br> <br> Your assistance will be greatly appreciated.<br> <br> Kind regards,<br> Mrs Tiny Ndlebe
We sincerely apologise for any inconvenience caused and do value our customers.
A consultant has been in contact with you regarding your query and a collection has been booked with our couriers.
We will keep you updated on the progress of your query.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,
We sincerely apologise for any inconvenience caused and do value our customers.
A consultant has been in contact with you regarding your query and a collection has been booked with our couriers.
We will keep you updated on the progress of your query.
Should you have any further queries please feel free to contact us directly on *** or alternatively you can email us on ***.
Regards,
Fonechoice Customer Support Team
Best regards,
