SB
Sibusiso B
1 reviews | Active since Jan 2022
26 Jan 2022, 12:09
*********** Insurer
I have been having a terrible experience with the fonechoice insurance department. Its been two months of having claimed for my phone, paid the access fee. All I am told is they don't have stock or feedback from the insurer. They haven't communicated with me I'm the one calling daily. Till today I've never skipped payment I& 'm without a phone. Such an *********** insurance and customer service
Helpful (0)
Replies (3)0
Replies (3)
Fonechoice's replyOfficial
26 Jan 2022, 12:55Hi Sibusiso.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
Best regards,
Fonechoice's reply26 Jan 2022, 12:55
Official
Hi Sibusiso.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Fonechoice
Best regards,
SB
Sibusiso B's updateReviewer Update
26 Jan 2022, 14:56Good Day,
Thanks, I will await the response
Thanks, I will await the response
SB
Sibusiso B's update26 Jan 2022, 14:56
Reviewer Update
Good Day,
Thanks, I will await the response
Thanks, I will await the response
SB
Sibusiso B's updateReviewer Update
31 Jan 2022, 17:30Good Day,
I was called last week Friday and was told my Claim will be actioned by today and still no reply or any form of communications was made since then. So I am promised the phone available but still I am without a phone again for another week going into the third month
I was called last week Friday and was told my Claim will be actioned by today and still no reply or any form of communications was made since then. So I am promised the phone available but still I am without a phone again for another week going into the third month
SB
Sibusiso B's update31 Jan 2022, 17:30
Reviewer Update
Good Day,
I was called last week Friday and was told my Claim will be actioned by today and still no reply or any form of communications was made since then. So I am promised the phone available but still I am without a phone again for another week going into the third month
I was called last week Friday and was told my Claim will be actioned by today and still no reply or any form of communications was made since then. So I am promised the phone available but still I am without a phone again for another week going into the third month