ZN
Zamaswazi N
1 reviews | Active since Jan 2013
03 Mar 2016, 12:57
I Need My Tablet Back!! Why are you hodling It?
Why do these people think I bouhgt this tablet in the first place if I can manage without it for 2 months? It was sent for repairs in January and to date, no iformation about it is being conveyed to me. I dont know of anything going on with it, and last month they debited my bank account for something I'm not using and desperately need! <br> Today is the 3rd of March and when I called them they said they cant help me I should call them back, and that happened after a long time of holding. i'm tired of calling you to follow up on this, I've had enough! <br> I just need to cancell the contract and get myself a new reliable device which i WILL use, because that's why I need one, to USE it. I AM FED UP!!!
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Replies (1)Fonechoice's replyOfficial
03 Mar 2016, 21:28Hello Mathikalala,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Fonechoice's reply03 Mar 2016, 21:28
Official
Hello Mathikalala,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
