1 reviews | Active since Feb 2017
I Didnt know that it took 2 months for Fonechoice Cell Phone Insurance Clearance to fix my phone!!!!!!
<p> </p> <p>I’ve had this contracted for almost a year and have not missed one payment. I requested for my cell phone ( whose screen cracked) to be collected for repairs in October 2016 and was only collected on the 20th January 2017 after I did a follow-up. was advised that the warehouse had a back lock, 3 months later? I let it go cause I thought I was due to the Festive Season.</p> <p> It is now the 28th February 2017 and I’ve only received the same feedback that the warehouse had a back lock and that now the insurance claim had not been processed as yet.</p> <p> </p> <p>When asking what I’m paying for? I receive a response that I’m paying for my phone… which one?? I then received feedback that the insurance claim had been processed, only today? The 28th of February 2047?. So when will I get my phone if its only being processed today?</p> <p> </p> <p>I then advised Natasha (the lady that assisted me) that may she kindly send me the settlement amount so I may pay this account off and they may keep their phone. She then said that I can only pay account up once I received my phone. Where does this come from now? So I should continue paying for a phone I don’t have till I get it then I can close it? how convenient….</p> <p> </p> <p>I received an sms of their banking details and another saying :” MISS KHANYILE, thank you for contacting Fonechoice. We are processing your query. Your reference number is 184162. Regards Fonechioce”. ( this is the 3rd of its kind) No sms was received of when I’d be receiving my phone. No hope at all.</p> <p> </p> <p> </p> <p>I’m not one to do this but I’m being sold dreams with my money. I should have fixed the cracked screen myself and paid this account off a long time ago. But have Fonechoice the benefit of the doubt.</p> <p>I know that I’m not the only client who’s experiencing this and glad to be everyone’s voice and still don’t get why we have to come to HelloPeter to get 100% feedback before our service provider decides to pull up their socks. </p> <p> </p> <p>FONECHOICE!!!! DON’T TREAT PEOPLE THE WAY YOU WOULDN’T WANT TO BE TREATED…..</p> <p> </p>