1 reviews | Active since Mar 2015
I CANT GET HELP AT ALL
On Dec 22 2015, I had a breakin at my house at around 0300hrs. They stole 2 laptops, cash and clothing. I immediately called the cops and they arrived at around 5am. They took my report and smsed me the case number. After the holidays I informed fonechoice and made a claim. I gave them the case number but the lady said i must go and do an affidavit. I sent it through to them and made follow up calls 3/4 times to no avail. The 5th call i was told the insurers rejected my claim as I had not made a police report in 48 hrs. I made a report a few minutes after the incident. Is this how cases are handled at fonechoice?? Did you even follow up with the police to verify when report was made. I am so unhappy with the level of service in this company.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Please feel free to contact us directly should you have any further queries on *** or ***.
Kind Regards
Customer Support Team
Best regards,