Horrible feedback and service.

I received the tablet and after a day it gave an error that it does not accept the sim cards. I reported it and it was collected from me on 08 June 2015. It is already 3 months and I do not get any feedback from them. Once when I phone I was told that the claim was rejected and had to wait again as the claim will be resubmitted and they have a one month back log on claims. That was more than a month ago and Im still waiting for feedback. They never phone me I always have to phone them for feedback. Whenever I do phone I get the same feedback that they are still waiting for the Hollard claims department to get back to them. They are unable to give me the number for Hollard so that I can do a follow up as Im not sure what to do now. I took the tablet on contract for work purposes. They do not even give you a phone or tablet that you can use in the meantime but take so long. I please need this to be sorted out and delivered back to me within the next week. or they just need to provide me with another tablet. I cant keep on paying for something that I don't have and have never used. I have insurance but am struggling. I NEED URGENT FEEDBACK FROM FONECHOICE. THIS IS TERRIBLE SERVICE.