BB
Bongiwe B
1 reviews | Active since Nov 2017
03 Oct 2019, 10:47
Horrible Claim Process
I bought a laptop through Fonechoice 2017 June/July and on the 15 of August I put in a claim for a cracked screen. My frustration is that I bought this laptop for my daughter to do her assignments and its been over a month and a half and I must pay for her to go to Internet cafe's, I haven't received a single feedback from them , 2 installments paid , excess paid end of August already and still no laptop or feedback. Just poor customer service and their claim process horrible. I regret buying anything from them , never to be repeated
Helpful (0)
Replies (3)0
Replies (3)
Fonechoice's replyOfficial
03 Oct 2019, 10:51Hi. We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Best regards,
Fonechoice's reply03 Oct 2019, 10:51
Official
Hi. We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Best regards,
BB
Bongiwe B's updateReviewer Update
08 Oct 2019, 15:595 days later after writing this review I still didn't get a call from you guys and yet on your response you said you will be in contact shortly .
Guess I shouldn't be surprised , if it takes 8 weeks for a laptop claim , contacting your clients is probably the last thing on your mind as long you still making sales right.
I am so gatvol right now!!!!
Guess I shouldn't be surprised , if it takes 8 weeks for a laptop claim , contacting your clients is probably the last thing on your mind as long you still making sales right.
I am so gatvol right now!!!!
BB
Bongiwe B's update08 Oct 2019, 15:59
Reviewer Update
5 days later after writing this review I still didn't get a call from you guys and yet on your response you said you will be in contact shortly .
Guess I shouldn't be surprised , if it takes 8 weeks for a laptop claim , contacting your clients is probably the last thing on your mind as long you still making sales right.
I am so gatvol right now!!!!
Guess I shouldn't be surprised , if it takes 8 weeks for a laptop claim , contacting your clients is probably the last thing on your mind as long you still making sales right.
I am so gatvol right now!!!!
BB
Bongiwe B's updateReviewer Update
14 Oct 2019, 11:10Finally last week friday I went to pick up the laptop from the courier after getting the message that its done.
Excited that my poor child will finally do her last assignments in the comfort of her home .
Got home and asked her to do the honors of opening the box .
Guess what ????
After 2 full months even though I was advised their claim process normally takes 2 to 3 weeks , the laptop was not fixed . She still had the cracked screen and white screen showing , meaning she can't use the laptop still.
I then made a call again and they arrange to have it collected and that the notes on their ssytem says it was fixed .
I seriously need help with this matter now . Its gonna be the 3rd month , me paying for a product that is not working and not in my possession. Excess was debited from my account in August already.
Excited that my poor child will finally do her last assignments in the comfort of her home .
Got home and asked her to do the honors of opening the box .
Guess what ????
After 2 full months even though I was advised their claim process normally takes 2 to 3 weeks , the laptop was not fixed . She still had the cracked screen and white screen showing , meaning she can't use the laptop still.
I then made a call again and they arrange to have it collected and that the notes on their ssytem says it was fixed .
I seriously need help with this matter now . Its gonna be the 3rd month , me paying for a product that is not working and not in my possession. Excess was debited from my account in August already.
BB
Bongiwe B's update14 Oct 2019, 11:10
Reviewer Update
Finally last week friday I went to pick up the laptop from the courier after getting the message that its done.
Excited that my poor child will finally do her last assignments in the comfort of her home .
Got home and asked her to do the honors of opening the box .
Guess what ????
After 2 full months even though I was advised their claim process normally takes 2 to 3 weeks , the laptop was not fixed . She still had the cracked screen and white screen showing , meaning she can't use the laptop still.
I then made a call again and they arrange to have it collected and that the notes on their ssytem says it was fixed .
I seriously need help with this matter now . Its gonna be the 3rd month , me paying for a product that is not working and not in my possession. Excess was debited from my account in August already.
Excited that my poor child will finally do her last assignments in the comfort of her home .
Got home and asked her to do the honors of opening the box .
Guess what ????
After 2 full months even though I was advised their claim process normally takes 2 to 3 weeks , the laptop was not fixed . She still had the cracked screen and white screen showing , meaning she can't use the laptop still.
I then made a call again and they arrange to have it collected and that the notes on their ssytem says it was fixed .
I seriously need help with this matter now . Its gonna be the 3rd month , me paying for a product that is not working and not in my possession. Excess was debited from my account in August already.