HOMECHOICE CELLPHONE INSURANCE BAD SERVICE

I bought a cellphone for my son on credit from Fonechoice a division of Home Choice and was also offered a cellphone insurance which I took.

The screen cracked last year August 2021, then contacted them to ask about claim procedure. The consultant informed me that a courier company will come and collect the phone. The phone was collected, and I was told the process takes about 21 working days. After the 21 days I kept calling and I was first told the insurance is waiting for assessment report from the repairs for the claim to be approved. I made several calls until November 2021 they called to inform me about the a acess fee. After I paid I was expecting the phone to be delivered which did not happen. Around November when I called again, I was told the technicians could not fix the phone and they will be sending me a new phone, they did not have that specific phone in Stock. December I was told the phone was with the courier and will be delivered soon. The phone was only delivered this year 3rd February 2022, it was not a new phone it was the old phone that I took for repairs but the screen was fixed. My advice you can buy from them but don't take their insurance