Highly Annoyed

<p>I bought a phone from fonechoice for my boyfriend and in three months it stopped working and the screen just went blank ( the phone has never even been dropped ) so its obviously a manufacturing issue. I called fonechoice to get the phone repaired as it is still under warrenty and i pay insurance on it , i was told the courier company will be in touch with me and the phone will be collected in 2 - 10 working days(this is the 9th day ) and i have had no communication about when the phone will be collected so i phoned fonechoice to lay a complaint as my boyfriend who has his own business and works night shift has not had a cellphone for 2 weeks the first woman i spoke to rudly put the phone down in my ear so i had to call back , i was told they have until Monday at 5pm to collect the phone otherwise i need to call back and then it will take 3 - 4 weeks for the phone to be repaired yet fonechoice did not hesitate to sms me for their early December debit order , would you pay for something you can not use because it is broken due to a manufacturing issue and sit without a phone for a month and 3 weeks ?? how can any person function without a cellphone , I refuse to pay fonechoice a single cent more untill i have that phone back in my hands in working condition and i couldnt be bothered if my account goes into arrears because i will take this further as this has been very inconvienient for us we have lost time and money because of being without a phone. i understand there is procedure in everything but a month and 3 weeks ... im sorry but that is not good enough!! if someone has not collected the phone by next week and i do not have it back before christmas ... then do not bother bringing it back because i do not want it .. i dont recommend purchasing a phone from fonechoice to anyone because you guys are a damn disgrace</p>