TE
Trudi E

1 reviews | Active since Feb 2013

21 Feb 2018, 10:31

Haressment

I am afraid that I feel harassed by Fonechoice.

I have asked repeatedly to remove my number from their calling list. I get phoned, any day of the week, sometimes up to 5 times a day, Saturdays and Sundays included. Yesterday 3 times.

Again this morning. When I got cross this morning, the call centre agent had the audacity to say that he cant understand me getting cross when fonechoice calls me.

0
Replies (4)
Fonechoice
Fonechoice's reply21 Feb 2018, 10:32
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,

Fonechoice
Fonechoice's reply22 Feb 2018, 08:02
Official

Good day

Thank you for allowing us to resolve your query.

Kind Regards
FoneChoice Customer Support Team

Best regards,

TE
Trudi E's update22 Feb 2018, 10:14
Reviewer Update
Thank you for contacting me this morning. And assuring me that my number has been taken off the list. However, now Homechoice is phoning with special promotions for phones and tablets. And we all know that Fonechoice is a division of Homechoice. So the harassment continues.
Fonechoice
Fonechoice's reply22 Feb 2018, 10:53
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,